In an interview with Boutique Hotelier we argued the case for disabled facilities in Boutique Hotels. See the full article here. Among other things we argue the economic and social case for inclusion. Here’s a sample of what I said, they got me on an angry day!?
“Up to 19% of the population is disabled, that doesn’t include their friends, family and carers. One in three people in the UK know someone who’s disabled and few disabled people go to hotels alone. It’s a huge amount of the market to exclude.”
“You can’t just book online like everyone else. You have to do a lot of questioning on the telephone, you can end up speaking to four different people and even then you can’t rely on what they say. You take a chance and go to the hotel and find problems using the bathrooms, accessing the restaurant and so on,”
“Often friends or family will book on behalf of you, they’ll ask all the right questions and you go there and find an obstacle and feel terrible. We’re just asking to be treated like customers.”
Even At The Ritz You Have To Use The Back Entrance – They Said It’s ‘Good Enough’!!
