This is a NHS leaflet on ‘Communication tactics’ for people who have a hearing loss or are speaking to somebody with a hearing loss. We thought we’d include it here because it’s very helpful for anyone who’s ever been in this position. We’ve included the original image of the pamphlet and the text-only version below. We hope this is helpful!
COMMUNICATION
TACTICS
FOR EVERYONE
1 IN 7 of the adult population has a hearing loss
The following is a quick guide as to how you can help yourself and other to hear better
MANIPULATE THE ENVIRONMENT
- Reduce background noise where possible.
- Choose quiet surroundings wherever possible.
- Always speak to other people from the same room.
- Rooms with soft furnishings reduce echo.
- Sit where the light falls on the speakers face.
- Would another part of the room be quieter?
- Turn down the volume of your hearing aid in noisy places.
- Sit so that you reduce any distraction from behind.
- Using mats and tablecloths helps reduce echoes and harsh sounds.
Think Positively….
If a situation is difficult for you it will be difficult of everyone.
Be Understanding….
A little extra effort eases frustration for everyone.
IF YOU HAVE A HEARING IMPAIRMENT….
- Don’t stand too far away from the speaker.
- Face the speaker and keep light on their face.
- Make sure that you can see the face/lips of the speaker and watch for expressions and gestures
- Ask the speaker to get your attention first.
- Encourage people when starting a conversation to start with the subject at the beginning.
- Don’t be afraid to ask the speaker to repeat themselves or to rephrase.
- Ask the speaker to slow down and speak clearly.
- Explain that you have a hearing loss and then tell people how they can help you.
- Be assertive.
- Try to keep calm and don’t panic.
Think Positively….
Simple considerations can help you to use your
hearing more effectively, think about each
situation and how you can improve things!!
IF YOU ARE SPEAKING TO SOMEONE WHO HAS A HEARING IMPAIRMENT…
- Attract the listener’s attention.
- Ensure the listener knows the topic.
- Do not shout.
- Do not over exaggerate lip movement.
- Speak clearly but not too slowly.
- Keep your hand away from your face.
- Keep the light on your face.
- Remove sunglasses.
- Put down your cup of tea or cigarette.
- Rephrase and don’t just repeat a single word.
- Remember the listener is watching you closely because they are lip reading
- Move close to the listener.
Be Understanding….
Hearing Aids cannot restore normal hearing!
COMMUNICATION is a TWO way process!